LOCATION & ACCESS

 

Q.           How do I obtain the keys?

A.           We will email pre-arrival instructions 2 days prior to your stay providing you with location and key access details.

 

Q            Do I need a car?

A            Yes, definitely.  The house is in a remote location and in order to benefit fully a car is                                                                   advisable as well as beneficial to getting around and seeing the sites of beautiful Pelion.

 

 

FEATURES & AMENITIES

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Q.           Is smoking allowed in the house?

A.           Smoking is not permitted inside the property.  Please be wary of flying sparks when                                                                     smoking outside due to dryness of terrain.

 

Q.           Does the property come with linen?

A.           Yes, linen is provided.

 

Q.           Do I need to bring my own beach towels?

A.           No, beach towels are provided.

 

Q.           What items can I expect to find in the home?

A.           There will be a fully stocked pantry with all the essentials.  Please replace any items used.

 

Q.           Do I need to buy toilet paper?

A.           The house has a starter kit of supplies only.  If you need more you will need to purchase from local store in the                       village.

 

Q.           Does the property have a TV & Wifi?

A.           No TV; Wifi is included

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Q.           Does the property have air conditioning?

A.           No, the house is not air conditioned. Every room has a fan, and extra portable fans are available if needed.

 

Q.           Do you supply a first aid kit?

A.           Yes a first aid kit is provided.  For more serious injuries there is a small hospital up in the village of Argalasti and a                   pharmacy.

 

Q.           Is the water drinkable?

A.           No. Bottled water is recommended for drinking.

 

Q.           Does the property have a safe?

A.           No

 

Q.           Do you provide a travel cot?

A.           Yes.

 

 

HOUSEKEEPING & MAINTENANCE

 

Q.           Can the cleaning fee be removed from the tariff if I clean the home myself?

A.           No.  We have very strict guidelines and the house is cleaned after each guest vacates.

 

Q.           Do I have to clean the property before I leave?

A.           Please clean up after yourself; do the washing up and put it away, put dishwasher on, empty bins and generally                     leave the property the way you found it.  Cleaning floors, bathrooms, linens, kitchen is included in the tariff.  If                       excessive cleaning is required then it will be deducted from your deposit.

 

Q.           What do I do with the rubbish?

A.           You must take the rubbish up to the village and deposit in communal rubbish containers. Please keep recycled                       material separate.

 

 

BOOKING & PAYMENT

 

Q.           How do I pay for my booking?

A.           By Bank transfer.  Bank details will be provided at time of booking.

 

Q.           When is a deposit due?

A.            Within 72 hours (3 business days) of booking.  Balance is due 8 weeks before check-in.

 

Q.           Do you take partial payments or must I pay in full upon booking?

A.           No.  Deposit is paid first to secure the booking and full payment follows 8 weeks prior to arrival.

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Q.          What is the cancellation policy?

A.           6 weeks before check-in – lose deposit refund

              4 weeks before check-in – lose 50% of all monies

              2 weeks before check-in – lose all monies

 

Q.          Once I have booked can I exchange dates of my booking?

A.           If dates are available – yes.

 

Q.           What does the 1000 euro damage protection fee cover?

A.           Damages to property /furnishings incurred by guest. If no deductions, then full amount will be refunded within 14                days of check-out date.

 

Q.           We cannot get the heater/internet/fans etc working.  Are there instructions in the house?

A.            A guest information folder is supplied.

 

Q.          What do I do if something unexpected occurs?

A.           We do everything possible to ensure you have a restful and enjoyable stay, but occasionally things do go wrong.                   If a problem does occurs first refer to the information folder for instructions and then contact the necessary                           person. Should a tradesman be called out to the villa and the issue is deemed to be caused by a guest and                           therefore a guest has not followed instructions, then guest will be responsible for the invoice of the callout                             and ensuing repairs.